while managing the boutique i founded in san francisco, when i hired & trained new sales staff, I explained that my philosophy for customer service was to treat each person who walked in the door as a if they were a guest in your home.  be cordial, helpful, charming…but never pushy, uppity, or standoffish.

and of course, if you are having guests over – you clean up and make everything look special and pretty.  and you dress for the occasion!  and make sure everyone has a great time.

i just read this article in the Etsy Success Newsletter that hit that same chord.  the focus of the article is etsy online storefronts (natch) – but the thinking can be applied to any boutique.

what are some other great customer service philosophies?